Privacy Policy

May 18, 2025 by InfiniteSafaris

Last Updated: May 21, 2025

This Privacy Policy describes how Infinite Safaris Africa (Pty) Ltd (“Infinite Safaris,” “we,” “us,” or “our”) collects, uses, stores, protects, and shares your personal information when you visit our website (www.infinitesafaris.co.za, infinitesafarishunting.com or any future domain), communicate with us, make a booking, or participate in our safaris. We are committed to protecting your privacy and ensuring the security of your personal data in compliance with applicable data protection laws, including principles aligned with the Protection of Personal Information Act (POPIA) in South Africa, the General Data Protection Regulation (GDPR) in Europe, and other relevant international privacy frameworks.

By accessing our website or using our services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Who We Are

Infinite Safaris Africa (Pty) Ltd is a private company registered in the Republic of South Africa, with company registration number 2019/449340/07. We specialize in providing premier hunting safari experiences in Africa. For any questions or concerns regarding this Privacy Policy or our data practices, please contact us at: Email: henu@infinitesafaris.co.za Phone: +27 83 628 7340

2. Information We Collect

We collect various types of information from and about you to provide and improve our services, facilitate bookings, and ensure your safari experience is tailored and safe. This information may include:

2.1. Personal Identification and Contact Information:

Directly Provided: Your full name, date of birth, nationality, passport details (number, issue date, expiry date), email address, telephone number, physical address, and emergency contact information. This is typically collected when you make an inquiry, request a quotation, or complete booking forms.
Through Interaction: Information you provide when communicating with us via email, phone, or online forms.

2.2. Safari and Travel-Related Information:

Booking Details: Safari preferences (e.g., hunting type, species interest), safari dates, hunter and observer names, and any special requests.
Flight and Transport Information: Arrival and departure flight numbers, dates, and times, and details regarding vehicle transfers.
Firearm Information: If you bring your own firearms, details such as make, model, serial number, caliber, and ammunition quantity, which are required for firearm import permits.
Health Information: Relevant medical conditions, allergies, or dietary requirements disclosed by you to ensure your safety and comfort during the safari.
Trophy Information: Instructions and details pertaining to the field preparation, dipping, packing, and shipment of trophies.

2.3. Financial Information:

Payment details for deposits and safari balances, such as bank account information for direct transfers. Please note that we do not store full credit card details on our servers as payments are processed through secure third-party payment gateways.

2.4. Website Usage and Technical Information:

Automatically Collected: IP address, browser type and version, operating system, pages visited, time spent on pages, referral sources, and other Browse data. This information is collected through cookies and similar tracking technologies when you visit our website.

3. How We Collect Your Information

We collect your information through the following methods:

Directly from You: When you fill out forms on our website, send us emails, speak with us on the phone, or provide information during the booking process (e.g., pre-arrival forms, client safari information forms).
From Third Parties: In some cases, we may receive information from travel agents, booking partners, or other third parties involved in your safari arrangements, with your consent or as permitted by law.
Automated Technologies: As you navigate through our website, we may use cookies, web beacons, and other tracking technologies to collect certain technical and usage information.

4. How We Use Your Information

We use the information we collect for the following purposes:

4.1. To Provide Safari Services:

To process your safari bookings and manage your reservations.
To communicate with you regarding your safari itinerary, preparations, and any changes.
To arrange necessary permits and licenses for hunting and firearm importation.
To organize accommodation, meals, transport, and other services during your safari.
To facilitate field preparation, dipping, packing, and shipment of your trophies.
To ensure your safety and well-being by understanding any medical needs or physical limitations.
To respond to your inquiries and provide customer support.

4.2. For Legal and Regulatory Compliance:

To comply with local and international laws, regulations, and permit requirements related to hunting, wildlife conservation (e.g., CITES), immigration, and customs.
To verify your identity and ensure the legality of your hunting activities.
To respond to lawful requests from public authorities, including to meet national security or law enforcement requirements.

4.3. For Internal Operations and Improvement:

To manage our business operations, including financial accounting, auditing, and record-keeping.
To improve our website, services, and the overall client experience.
For internal statistical analysis and research to better understand client preferences and market trends.

4.4. For Marketing and Communication:

To display photos and videos of clients on our website and social media for promotional purposes, with your implied consent upon participating in the safari (as per our Terms and Conditions).

To send you newsletters, promotional offers, and information about upcoming safaris or services that may be of interest to you, where you have opted in to receive such communications.

5. How We Share Your Information

We understand the importance of your privacy and will only share your personal information with third parties when necessary to provide our services, comply with legal obligations, or with your explicit consent. This may include sharing with:

Service Providers: We engage trusted third-party service providers who perform functions on our behalf, such as accommodation providers, ground transport operators, professional hunters, local outfitters, dipping and shipping agents for trophies, taxidermists, and payment processing services. These providers have access to the personal information needed to perform their functions but are contractually bound to protect the information and use it only for the purposes for which it was disclosed.
Governmental and Regulatory Authorities: We may disclose your personal information to government agencies, customs and immigration authorities, wildlife and conservation departments, and other regulatory bodies as required by law, for permit applications (e.g., hunting licenses, firearm import permits, CITES permits), or to comply with legal processes or lawful requests.
Legal and Safety Reasons: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend the rights or property of Infinite Safaris Africa, (iii) act in urgent circumstances to protect the personal safety of clients, employees, or the public, or (iv) protect against legal liability.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any such change in ownership or control of your personal information.
With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

We do not sell, rent, or lease your personal information to third parties for their marketing purposes.

6. Data Security

Infinite Safaris Africa is committed to protecting the security of your personal information. We implement a variety of technical and organizational security measures designed to protect your data from unauthorized access, use, alteration, or disclosure. These measures include, but are not limited to, encryption, firewalls, secure servers, and access controls.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security. We encourage you to also take steps to protect your personal information, such as using strong passwords and being cautious about the information you share online.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period for different types of personal information may vary depending on the nature of the information, the purpose of processing, and legal obligations. For example, records related to bookings and financial transactions are kept for periods required by tax and financial laws. Information necessary for permit applications may be retained as long as required by the relevant authorities.

8. Your Data Protection Rights

Depending on your jurisdiction and applicable data protection laws, you may have certain rights regarding your personal data. These rights may include:

The Right to Access: You may request access to the personal information we hold about you.
The Right to Rectification: You may request that we correct any inaccurate or incomplete personal information we hold about you.
The Right to Erasure (“Right to be Forgotten”): You may request the deletion of your personal information, subject to certain legal exceptions (e.g., if we need to retain it for legal compliance or the provision of services).
The Right to Restrict Processing: You may request that we limit the way we use your personal information.
The Right to Object to Processing: You may object to our processing of your personal information in certain circumstances, such as for direct marketing purposes.
The Right to Data Portability: You may request to receive your personal information in a structured, commonly used, and machine-readable format, and have the right to transmit that data to another controller.
The Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
The Right to Lodge a Complaint: You have the right to lodge a complaint with a data protection supervisory authority in your country of residence if you believe our processing of your personal information infringes applicable data protection laws.

To exercise any of these rights, please contact us using the contact details provided in Section 1 of this Privacy Policy. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.

9. Cookies and Tracking Technologies

Our website uses “cookies” and similar tracking technologies (such as web beacons and pixels) to enhance your Browse experience, analyze website traffic, and understand how you interact with our content. Cookies are small text files placed on your device by your web browser.

Types of Cookies Used: We may use session cookies (which are deleted when you close your browser) and persistent cookies (which remain on your device for a set period or until you delete them). These cookies can be first-party cookies (set by our website) or third-party cookies (set by external services like analytics providers).
Purposes of Cookies: Cookies help us to:
- Remember your preferences and settings.
- Understand how users navigate our website.
- Improve website functionality and performance.
- Analyze trends and gather demographic information.
Managing Cookies: Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies or to notify you when a cookie is being placed. However, if you choose to disable cookies, some parts of our website may not function properly. For more detailed information on cookies and how to manage them, please refer to your browser’s help documentation.

10. Third-Party Links

Our website may contain links to third-party websites, applications, or services that are not owned or controlled by Infinite Safaris Africa. This Privacy Policy does not apply to such third-party sites. We encourage you to review the privacy policies of any third-party sites you visit before providing any personal information, as we have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Changes to This Privacy Policy

Infinite Safaris Africa reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website or services after any modifications to this Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide and be bound by the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please do not hesitate to contact us:

Infinite Safaris Africa (Pty) Ltd

Email: henu@infinitesafaris.co.za

Phone: +27 83 628 7340